Refund policy

Welcome to Nuvira Jewellers. We are committed to providing premium-quality jewellery and an exceptional shopping experience. Your satisfaction is important to us, and we strive to ensure that every order meets the highest standards of quality and craftsmanship. If, for any reason, you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

Eligibility for Returns

We accept return requests within 14 days of the date your order is delivered. To qualify for a return, the jewellery must be unused, unworn, and in its original condition. All original packaging, tags, certificates (if applicable), and accessories must be included with the returned item.

For hygiene and quality assurance reasons, certain products such as earrings, nose pins, and other pierced jewellery may not be eligible for return unless they arrive damaged or defective. Custom-made, personalized, engraved, or special-order jewellery is also non-refundable unless a manufacturing defect is confirmed.

Damaged or Incorrect Items

We carefully inspect every order before shipment. However, if your order arrives damaged, defective, or if you receive the wrong item, please contact us within 48 hours of delivery. To help us resolve the issue quickly, kindly provide your order number along with clear photographs of the product and its packaging.

Once our team verifies the issue, we will arrange a suitable solution, which may include a replacement, exchange, or full refund, depending on the circumstances. We are committed to ensuring that every customer receives the quality and service they expect from Nuvira Jewellers.

Refund Process

After your returned item is received and inspected, we will notify you regarding the status of your refund. If your return is approved, the refund will be processed using the original payment method whenever possible. Please note that banks and payment providers may require additional processing time before the refunded amount appears in your account.

Original shipping charges, customs duties, taxes, or any additional service fees are generally non-refundable unless the return is the result of our error or a verified product defect.

Exchanges

If you would like to exchange an item for a different design, size, or style, please contact our customer support team before returning your order. Exchanges are subject to product availability. If the requested item is unavailable, we will work with you to find a suitable alternative or discuss available refund options.

Contact Us

If you have any questions regarding our Return & Refund Policy or need assistance with a return, our customer support team is here to help.

Nuvira Jewellers
Email: info@nuvira.com

Thank you for choosing Nuvira Jewellers. We truly appreciate your trust and look forward to helping you celebrate every special moment with jewellery crafted to inspire elegance, confidence, and timeless beauty.