Shipping policy
Welcome to Nuvira Jewellers. We are committed to delivering your jewellery safely, securely, and as quickly as possible. Every order is carefully prepared and inspected before it leaves our facility to ensure it meets our high standards of quality and craftsmanship. This Shipping Policy outlines how we process, ship, and deliver your orders, so you know exactly what to expect when shopping with us
Order Processing
Once your order has been successfully placed and payment has been confirmed, our team begins preparing your purchase for shipment. Most orders are processed within 1–3 business days, excluding weekends and public holidays. During promotional events, holiday seasons, or periods of high order volume, processing times may be slightly longer. We appreciate your patience and always work to dispatch every order as quickly as possible.
Before shipping, each jewellery piece undergoes a final quality inspection to ensure it arrives in excellent condition. Once your order has been dispatched, you will receive a shipping confirmation email with tracking information (where available), allowing you to monitor your package throughout its journey.
Shipping and Delivery
Nuvira Jewellers offers reliable shipping services to ensure your jewellery reaches you safely. Delivery times vary depending on your location, courier service, customs procedures (for international orders), and other external factors beyond our control.
Estimated delivery times are provided as a general guide and may occasionally vary due to weather conditions, transportation delays, customs clearance, or peak shipping seasons. While we work closely with trusted courier partners, we cannot guarantee exact delivery dates once a package has been handed over to the shipping carrier.
Shipping Charges
Shipping costs are calculated during checkout based on your delivery location and the selected shipping method. From time to time, Nuvira Jewellers may offer free shipping promotions or special delivery offers, which will be clearly displayed on our website when available.
Any customs duties, import taxes, or local fees imposed by your country's customs authorities are the responsibility of the customer unless otherwise stated. We recommend checking your local import regulations before placing an international order.
Order Tracking and Delivery Issues
If tracking is available for your shipment, you will receive tracking details after your order has been dispatched. We encourage customers to monitor their shipment regularly and ensure someone is available to receive the package at the delivery address.
If your package is delayed, lost, or arrives damaged, please contact us as soon as possible. Our customer support team will work with the shipping carrier to investigate the issue and provide assistance whenever possible. While we will do our best to help resolve shipping concerns, delays caused by courier companies or customs authorities are outside our direct control.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping and contact information when placing an order. Please review your details carefully before completing your purchase. Nuvira Jewellers cannot be held responsible for delays or failed deliveries resulting from incorrect or incomplete addresses provided by the customer.
If you notice an error in your shipping information immediately after placing your order, please contact us as soon as possible. We will make every effort to update your details before the order is dispatched.
Contact Us
If you have any questions regarding shipping, delivery, or your order status, our customer support team is always happy to assist you.
Nuvira Jewellers
Email: info@nuvira.com
Thank you for choosing Nuvira Jewellers. We appreciate your trust and are dedicated to ensuring that every order is packaged with care, shipped securely, and delivered with the exceptional service you deserve.